Privacy Policy
Last updated: March 2026
1. Information We Collect
When you place an order through our website, we collect the following personal information: your full name, email address, and any optional details you choose to provide in the form fields (such as planned visit month or questions). We do not collect payment card details directly — if payment processing is integrated in the future, it will be handled by a certified third-party payment processor. We may also collect non-personal information automatically, including your browser type, operating system, referring URL, and pages visited on our site, through standard web server logs.
2. How We Use Your Information
The personal information you provide is used exclusively for the following purposes:
- Processing and fulfilling your guide order
- Sending order confirmation and delivery emails
- Responding to questions or support requests you submit
- Improving our website and guide content based on aggregated, anonymised usage patterns
We do not use your personal information for unsolicited marketing. If we introduce a newsletter or update notifications in the future, participation will be strictly opt-in.
3. Data Security and Protection
We take reasonable technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. Our website uses industry-standard encryption for data transmission. However, no method of electronic storage or internet transmission is completely secure, and we cannot guarantee absolute security. We encourage you to use a strong, unique password for any account interactions and to keep your email account secure.
4. Third-Party Disclosure
We do not sell, trade, rent, or otherwise transfer your personal information to third parties for marketing or commercial purposes. We may share your information with trusted service providers who assist us in operating our website or fulfilling orders, provided they agree to keep your information confidential. We may also disclose your information if required to do so by law, regulation, or legal process, or if we believe disclosure is necessary to protect our rights, your safety, or the safety of others.
5. Cookies
Our website may use cookies — small text files stored on your device — to improve your browsing experience. Cookies help us understand how visitors navigate our site, which pages are most popular, and how we can improve usability. You can configure your browser to refuse cookies or to alert you when cookies are being sent. If you disable cookies, some features of our website may not function optimally, but the core content and ordering functionality will remain accessible.
6. Your Rights
You have the right to request access to the personal data we hold about you, to request correction of any inaccurate data, and to request deletion of your data from our records. To exercise any of these rights, please contact us using the details provided below. We will respond to your request within a reasonable timeframe, typically within 14 business days. If you are a resident of the European Economic Area or another jurisdiction with specific data protection legislation, additional rights may apply — please contact us for details.
7. Contact Us
If you have any questions about this Privacy Policy, wish to exercise your data rights, or have concerns about how your information is being handled, please contact us:
Email: desk@aquelo.sg
Phone: +65 6327 5194
Address: #04-08, Ridgeway Point, 7 Outram Road, Singapore 169038